Achieving Success with Difficult People

This course will teach you how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? By answering these questions, you will understand who your difficult people are, what they're like, how you react to them, and their response to your actions.
You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you're dealing with, you will be able to choose appropriate reactions to their behaviors.
By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.
What you will learn
Become proficient at identifying and working with different personality types
Build assertive communication skills that benefit your personal and professional life
Learn how to improve relationships with difficult, stubborn, or even hostile individuals
Develop awareness of your own tendencies and how these affect your relationships
How you will benefit
Improve relationships with family, friends, and co-workers
Get what you want out of people and be sure your personal needs are met
Become an expert communicator and listener
Understand the motivations behind the actions and behaviors of all people